Account

Cancellation and Return Policy

At Tech EDU Solutions, we are committed to providing high-quality services that meet your business needs. However, we understand that circumstances may change, and we want to ensure that our clients are fully aware of their rights regarding cancellations and returns. Please read our policy carefully to understand the terms that apply to our services.

1. Cancellation Policy

We aim to offer flexibility and transparency when it comes to managing your projects and services with us.

1.1 Service Cancellations:

  • Marketing, IT Integration, Design, and Testing Services:
    • Cancellations must be made at least 5 business days prior to the scheduled start of the service.
    • If the service has already begun or is in progress, cancellations will not be eligible for a full refund, but we will provide a prorated refund for the portion of services not rendered.
    • For ongoing or subscription-based services, such as monthly marketing or IT support, you may cancel at any time, but we require a 30-day notice for discontinuation.

1.2 Training Programs:

  • Online Courses:
    • Cancellations for any of our online courses (Digital Marketing, UX/UI Design, Testing, Test Automation, Cybersecurity) must be made within 7 days of purchase if the course has not been accessed or started.
    • Once a course has been accessed or partially completed, cancellations are no longer eligible for a refund.

2. Return and Refund Policy

Tech EDU Solutions stands by the quality of our services and aims to meet your expectations. If you are not satisfied, we offer the following return and refund terms:

2.1 Refunds for Services:

  • Marketing, IT Integration, Design, and Testing Services:
    • If you are dissatisfied with our services, you may request a review of the work. If a resolution cannot be agreed upon, a partial refund may be issued, depending on the portion of services already completed.
    • Refunds will not be issued for services that have been fully rendered and delivered.

2.2 Refunds for Training Programs:

  • Online Courses:
    • For any course cancellations made within the 7-day grace period, a full refund will be issued if the course has not been accessed.
    • If technical issues prevent you from accessing or completing the course, please contact our support team, and we will work to resolve the issue or provide a refund, if applicable.

2.3 Non-Refundable Items:

  • Custom work, such as tailored marketing strategies, API integrations, and design services, once delivered, are considered non-refundable unless otherwise agreed upon during the contract negotiation.

3. Process for Cancellations and Refunds

To initiate a cancellation or refund request:

  • Contact our customer service team at [email/contact information] with your order or project details.
  • Our team will review your request and respond within 5 business days to confirm eligibility and next steps.
  • Approved refunds will be processed within 7-10 business days after confirmation, depending on your payment method and bank processing times.

4. Exceptions

In the event of extenuating circumstances, such as major project delays caused by unforeseen factors on our end, we will work closely with you to find a mutually agreeable solution, which may include rescheduling, service credits, or partial refunds.

5. Contact Us

If you have any questions or concerns regarding our Cancellation and Return Policy, please don’t hesitate to contact us at techedu.solutions.sb@gmail.com. Our team is here to ensure that your experience with Tech EDU Solutions is seamless and satisfactory.